Human Centred Design (HCD) has been used for some time to create exceptional customer experiences. It’s worth it.
Now, innovative companies are applying the same principles to their employees’ experience, from the candidate experience through performance management to role transitions.
HCD is about “Involving the people who will be affected by the solutions we create in the process of creating them.” The outcome is a deserved loyalty, created by the connection between the company and the candidate’s or employee’s mind and heart.
Read how HCD applies to hiring new employees.
